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Frequently Asked Questions

Flower Delivery

Studio & Farm

dahlia tuber / bearded iris sales

Refund & Replacement Policy

We take great care in preparing every arrangement and want you to be completely happy with your flowers.

If something isn’t right, please get in touch within 24 hours of delivery and we will do our best to make it right. This may include a replacement, partial refund or store credit, depending on the situation.

To help us resolve things quickly, we may ask for a photo of the arrangement.

Because our flowers are fresh and perishable, we’re unable to offer refunds or replacements for issues reported after 24 hours of delivery.

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Delivery Policy

All orders are delivered to the address provided at checkout. If no one is available to receive the delivery, flowers will be left in a safe, shaded location where possible.

Once an order has been successfully delivered, responsibility passes to the recipient. We are not liable for any loss, theft or damage that occurs after delivery, including due to weather conditions or incorrect address details provided at checkout.

If you have specific delivery instructions, please include them at checkout and we will do our best to follow them.

Still have a question?

We’d love to hear from you.
We usually respond within one business day.