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Frequently Asked Questions
Flower Delivery
Our flower season runs from spring through early autumn, when our boutique farm is brimming with beautiful, locally grown blooms. Over late autumn and winter, we take a seasonal pause to let the land rest and regenerate. This natural rhythm allows us to grow exceptional flowers that are truly fresh, artful, and intentional - just the way we like it.
Every flower we use is grown on our own boutique farm in the Dandenong Ranges. We don’t import or outsource, each stem is slow-grown, harvested to order and arranged with care.
We work with the seasons, not a set menu. This means every arrangement is designed using what’s blooming fresh and beautiful right now. You won’t choose specific flowers, but you can select your size and style and trust us to create something artful and one-of-a-kind.
We offer next-day delivery every Monday through Saturday. Deliveries are made by hand to ensure your flowers arrive fresh and upright. If no one’s home, we’ll leave them in a safe, sheltered spot. If we can’t find one, we’ll contact you and arrange redelivery (a small fee applies).
Absolutely. Every order includes a handwritten note, just type your message in at checkout and we’ll take care of the rest.
Unlike most florists, we grow everything ourselves. No imports, no generic bunches. We also specialise in rare and heirloom varieties that you won’t find elsewhere and design in a wild, natural style inspired by the seasons. Each arrangement is personal, intentional and never the same twice.
While we’re endlessly honoured when couples reach out, we don’t offer wedding floral services at this time. Thistle & Weeds is focused on seasonal, small-batch arrangements and intentional gifting - our work is rooted in spontaneity, not large-scale event production.
We wish you the most beautiful celebration and a future full of wild, blooming moments.
Every arrangement at Thistle & Weeds is harvested to order and crafted with care, ensuring you receive the freshest blooms, straight from our garden to your hands.
If something isn’t quite right, please let us know. Contact us via email within 24 hours of delivery and we’ll be happy to offer a replacement bouquet of equal value.
Your satisfaction matters deeply to us, and we’ll always do our best to make it right.
1. Start with a clean vase.
Use fresh, room-temperature water and give your vase a thorough wash before placing your flowers inside. Bacteria is the biggest enemy of long vase life.
2. Recut the stems.
Once your flowers arrive, trim each stem at an angle (about 2–3 cm) with clean, sharp scissors or garden shears. This helps them drink deeply and stay hydrated.
3. Remove leaves below the water line.
Any foliage submerged in water can cause bacterial growth. Strip off any leaves that might sit below the water surface.
4. Keep them cool, but not cold.
Display your flowers away from direct sun, heaters, or air conditioners. A calm, shaded room will keep them fresher, longer. Avoid placing them near ripening fruit, which releases ethylene gas that speeds wilting.
5. Refresh the water every 1–2 days.
Change the water, clean the vase if needed, and give the stems a quick retrim to keep them drinking happily.
6. Let them be wild.
Some blooms will last longer than others, that’s part of their charm. Pluck out any fading stems and let the rest continue doing what they do best: unfurling, shifting, surprising you.
Studio & Farm
As a working flower farm and our private home, the space isn’t open for public visits. I share glimpses of the farm through Instagram and seasonal updates instead.
The farm is a private working space and our home, as such it isn’t available as a photoshoot location.
Thistle & Weeds is currently run solely by me. I’m not taking on staff, volunteers or work experience placements at this time.
dahlia tuber / bearded iris sales
Currently we ship to VIC, NSW, QLD, ACT and SA.
Dahlia tuber pre-sales open during Winter and continue into early Spring.
It’s a short window, and popular varieties sell quickly, so the best way to stay in the loop is to follow along on Instagram or join the mailing list for early access announcements.
Pre-sale tubers are shipped once they begin to wake and show eyes, ensuring you receive healthy, viable plants.
This usually happens in late October to early November, though it can vary with the season.
I’ll always send an email update before your order is dispatched, so you’ll know exactly when to expect them.
Bearded iris rhizomes are available from late Summer through Autumn, once they’ve finished flowering and are ready for division.
To avoid missing out, follow along on Instagram or subscribe to the mailing list, I always share updates there first.
Because tubers and flowers are harvested and shipped in different seasons, these orders can’t be combined.
If you’d like both, please place separate orders - one for fresh florals, and one for plant material.
At this time, all plant orders are sent by post only.
Each parcel is carefully packed and sent with Australia Post using a tracked service to ensure your plants arrive safely.
Refund & Replacement Policy
We take great care in preparing every arrangement and want you to be completely happy with your flowers.
If something isn’t right, please get in touch within 48 hours of delivery and we will do our best to make it right. This may include a replacement, partial refund or store credit, depending on the situation.
To help us resolve things quickly, we may ask for a photo of the arrangement.
Because our flowers are fresh and perishable, we’re unable to offer refunds or replacements for issues reported after 48 hours of delivery.
Please refer to the below links for our full refund policy and terms & conditions.
Refund & Cancellation Policy | Terms & Conditions
Delivery Information
Thistle & Weeds delivers seasonal, farm-grown flowers across selected suburbs in the Dandenong Ranges, Berwick, Pakenham and surrounding areas during fresh flower season.
Every arrangement is cut fresh to order, arranged by hand and delivered gift-ready with your handwritten message, live tracking and photo confirmation.
Delivery areas
We deliver to selected suburbs across the Outer South-East Melbourne and Dandenong Ranges region, including Berwick, Pakenham, Beaconsfield, Emerald and surrounding suburbs.
Delivery availability may vary by season, order volume and delivery date.
Please check the delivery options available at checkout, or contact us before ordering if you are unsure whether we deliver to your area.
Delivery days and cut-off times
Fresh flower delivery is available during our seasonal flower period.
Where available, orders placed before the listed cut-off time may be eligible for next-day delivery. Delivery days and cut-off times may change depending on the season and what is available from the field.
Because our flowers are harvested to order, we do not offer same-day delivery.
Delivery windows
We do our best to deliver on your selected delivery date.
Exact delivery times cannot be guaranteed. Delivery may be affected by weather, traffic, road closures, courier delays, farm conditions or other factors outside our control.
Where possible, you will receive live tracking and/or delivery confirmation so you can follow the order once it is on its way.
If the recipient is not home
If the recipient is not home, we may leave the flowers in a safe place at the delivery address.
A safe place may include a shaded doorstep, verandah, porch, reception area, concierge, mailroom or another protected location.
Once the order has been delivered to the address provided and confirmed by tracking or photo confirmation, the delivery is considered complete.
We are not responsible for theft, weather damage, heat exposure, pets, wildlife or the recipient not bringing the flowers inside promptly after delivery.
Safe place delivery
We will always do our best to leave flowers somewhere shaded and protected.
If there is a preferred safe place, please include this in the delivery notes at checkout.
If there is no suitable safe place and we cannot complete delivery, the order may need to be returned and a re-delivery fee may apply.
Incorrect or incomplete delivery details
Please ensure all delivery details are correct at checkout.
This includes:
- recipient name
- full street address
- unit or apartment number
- business name if applicable
- phone number
- gate code or access instructions
- delivery notes
- card message
We cannot be responsible for failed, delayed or incorrect delivery caused by incomplete or incorrect information provided at checkout.
If re-delivery is required due to incorrect details or failed access, an additional delivery fee may apply.
Apartments, gated properties and secure buildings
For apartments, gated properties and secure buildings, please provide clear access instructions.
If flowers are accepted by reception, concierge, building management, security, mailroom staff or another authorised person at the delivery address, the order is considered delivered at the time of handover.
We cannot guarantee direct delivery to the recipient inside secure buildings, hospitals, schools, workplaces or aged care facilities.
Businesses, schools, hospitals and aged care
Before placing an order to a business, school, hospital or aged care facility, please ensure flowers can be accepted at that location.
For hospital and care facility deliveries, we recommend checking the recipient’s room details and any flower restrictions before ordering.
If the order is accepted by staff at the nominated location, delivery is considered complete.
Delivery confirmation
Where possible, we provide photo confirmation when your flowers have been delivered.
This is intended to give you peace of mind and confirm that your order has arrived at the nominated address.
Weather and heat
Fresh flowers are sensitive to heat, sun and wind.
We do our best to protect each order during delivery, but once flowers have been delivered to the nominated address, we cannot be responsible for damage caused by weather, heat exposure or the recipient not bringing the flowers inside promptly.
If the delivery location is likely to be exposed, please provide a shaded safe place or an alternative delivery address.
Quality concerns after delivery
If there is a concern with the condition of your flowers, please contact us as soon as possible, ideally on the day of delivery, with your order number and clear photos.
Fresh flowers are perishable and change quickly once delivered, so the sooner we can assess an issue, the better.
Please also see our Refund Policy for more information.
Dahlia tubers, plants and other products
Delivery and shipping information for dahlia tubers, plants, prints or other non-fresh-flower products may vary and will be listed on the relevant product page or at checkout.
Fresh flower delivery terms do not always apply to tubers, plants or shipped goods.
Questions about delivery?
If you are unsure whether we deliver to your area, or if your order has special delivery requirements, please contact us before ordering.
Still have a question?
We’d love to hear from you.
We usually respond within one business day.